Delivery & Returns

Delivery information

Standard Delivery is free in the EU - 3 - 12 working days.

We offer international delivery with FanCourier from Romania to over 100 international destinations (tracking number provided to track progress or organize re-delivery)

Delivery charge is dependent on the destination and will be automatically updated via the checkout page.

You can also pick up your order at our location in Bucharest, Ciobanasului street No. 20.

Will I pay import fees, duties and taxes on my order?

All delivery destinations selected outside of the EU may be subject to the local import fees, duties and taxes. These charges are levied by the importing country at the time the delivery arrives into your chosen country. All applicable charges for custom clearance will be payable by the parcel recipient. Please note that you must comply with all applicable laws and regulations of the country selected for delivery, it is your responsibility to ensure that the products ordered are permitted for delivery in your selected country. Delays maybe caused if you do not accept this responsibility.

Returns

International Returns

You may return your order up to 14 working days, starting from the day after you receive the products, in line with the Consumer Protection (Distance Selling) Regulations 2000. If you wish to cancel prior to delivery please inform our customer service team as early as possible, however if the order has already been cancel processed it may not be possible to cancel delivery. You are liable for the returns of your order and should be returned to us in a saleable condition.

Canceling Orders

Unfortunately we can't stop the delivery of goods once your payment has been confirmed, however all customers have 14 days to return their order following the delivery of the goods. This can be done by either contacting us in writing and/or by sending us a message at Aesthetic Indesign support email [email protected] The goods will be deemed returned when received by Aesthetic Indesign, and we will refund the money as soon as possible within 14 working days.

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